Privacy Policy
1. Introduction
At nicopipe.com (“we”, “our”, or “us”), we are committed to safeguarding the privacy and personal data of our users, customers, and visitors. We recognize the importance of data protection and take a privacy-first approach in all aspects of our operations. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website and services. We process your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through our website, nicopipe.com, and any related services, communications, or interactions. For the purposes of the GDPR and other applicable data protection laws, the data controller responsible for your personal information is Nicopipe Limited. We determine the purposes and means of processing your data, and you may contact us with any questions at [email protected].
3. Categories of Data Processed
We collect, use, and process the following categories of personal data:
– Usage Data: Information about how you use our website, including IP address, browser type, geographical location, referring URLs, time spent on pages, and session logs.
– Account Data: Information you provide when creating or maintaining an account with us, such as your full name, billing/shipping address, email address, and phone number.
– Profile Data: Data generated by your use of our website and services, including your product preferences, purchase history, browsing behavior, and wish lists.
– Communication Data: Records of any communications you send to us, including customer support requests, email correspondence, and contact form submissions.
– Technical Data: Information about the devices and systems you use to access nicopipe.com, such as hardware models, operating systems, unique device identifiers, and browser configurations.
– Transaction Data: Information relating to purchases and payments, including order history, currency used, delivery addresses, and partial payment metadata (we do not store full credit card information).
– Preference Data: Your selected communication preferences, marketing consents, and interests in our products or services.
4. Legal Bases for Processing
We rely on the following lawful bases to process your personal data:
– Contractual Necessity: Processing necessary to perform contractual obligations, such as fulfilling an order or providing customer service.
– Consent: Where you have explicitly given consent—such as opting in to marketing emails—we rely on this basis for processing your data.
– Legitimate Interests: We may process your data to further our legitimate business interests (e.g., improving our site experience or securing our systems), provided that such interests are not overridden by your data protection rights.
– Legal Obligation: Where required to comply with legal or regulatory obligations.
5. Your Rights
As a data subject under GDPR and CCPA, you have several rights in relation to your personal data:
– Right of Access: You may request information regarding the data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your personal data, subject to certain legal obligations.
– Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement a range of organizational and technical safeguards designed to ensure the confidentiality, integrity, and availability of your data. This includes encryption protocols for data in transit and at rest, strict access controls, secure authentication practices, internal staff training on data security, and regular system backups to ensure data recoverability.
7. International Transfers
Your personal data may be accessed from, stored in, or transferred to jurisdictions outside the country of your residence. When international transfers are necessary, we ensure adequate protection is in place through standard contractual clauses approved by relevant data protection authorities and take steps to ensure compliance with regional legal frameworks.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or contractual requirements. Retention timeframes include:
– Usage and Technical Data: Retained for up to 26 months for analytical purposes.
– Account and Profile Data: Retained for the duration of your account and up to 6 years after account closure for legal compliance.
– Communication Data: Retained for up to 3 years following the last user interaction.
– Transaction Data: Retained in accordance with tax and financial regulations, typically up to 7 years.
– Preference Data: Retained until you modify your preferences or withdraw consent.
9. Cookie Policy
We use cookies and similar technologies on nicopipe.com to enhance your user experience, understand site usage, and provide personalized content. Our cookies fall into the following categories:
– Essential Cookies: Necessary for core website functions such as navigation and secure logins.
– Functional Cookies: Enable personalized settings like language preferences and saved items.
– Analytics Cookies: Help us understand user behavior and improve site performance.
– Performance Cookies: Monitor system performance and detect technical errors.
10. Cookie Management and GDPR/CCPA Compliance
You may control your cookie consent preferences upon first visit or at any time using the cookie settings tool available on our website. You can also manage or block cookies through your browser settings. We respect “Do Not Track” (DNT) signals received from browsers where applicable. Under GDPR and CCPA, you have the right to opt out of non-essential cookie usage, and we uphold this right by allowing granular cookie consent selection.
11. Special Protections for Children Under 13
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from anyone under 13. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete such data promptly.
12. Policy Updates and User Notifications
We may revise or update this Privacy Policy from time to time in response to changes in legal obligations, technology, or our services. Any material revisions will be communicated through updates on nicopipe.com or, where required, via direct communication to you.
13. Contact
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are committed to full compliance with data protection regulations and ensuring transparency in how your personal information is handled. Please do not hesitate to reach out to us with your privacy concerns.